Communications skills and empathy are integral and essential attitudes in healthcare professionals. Soft skills are generally defined as "interpersonal" or "people" skills and include communication, collaboration, empathy, and even more."It doesn't matter how smart or skilled a doctor is," explains Heather Fork, MD, CPCC, and founder of Doctor's Crossing, a physician coaching service. "If he or she can't establish a good rapport with patients or staff, patient care is going to be compromised.

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• How to Win Friends and Influence People

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1.  Empathy
2.  Respect for others
3.  Appreciating others
4.  Communication skills
5.  Patient listening
6.  Leadership , teamwork and collaboration
7.  Ability to receive feedback
8.  Emotional intelligence

• Making Rapport with the patient by Prof Divya Mehrotra (start this video from 1:33:10)

• Exploratory Communication skills by Dr Pavitra Rastogi( start this video from 1:53:05)

• Effective closure of dialogue by Dr Rhythm( start this video from 2:16:00)

• Cultural diversity by Dr Richa Khanna( start this video from 2:38:00)

• Body Language and Empathy by Rameshwari Singhal (start this video from 2:55:00)

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